1. Guarantee?
2. How can I order?
3. Payment options?
4. Site Security at Discount Mobile Communications?
5. Cancelling an order?
6. Making changes to your order?
7. Goods not arrived?
8. How much is delivery?
9. How long for delivery?
10. How long will it take?
11. There's a problem with my order?
12. How do I return an item?
13. How to return your handset?
14. Can I buy one of your free phones and use it for pay as you go?
15. Are you approved phone dealers?
16. Why a credit check?

Guarantee?
14 day money back You may return the handset within 14 days from the date of connection. You will be refunded the original cost of the handset (if chargeable) minus (or a separate charge of) £30.00 for the cost of postage and administration .PLEASE NOTE THIS IS NOT AVAILABLE ON ANY ORANGE DEALS!

14 day faulty exchange The network providers allow us the dealer to do a 14 day exchange on any faulty handset, however to do this a fault code has to be gained from the network before the phone can be returned to ourselves.

12 month manufactures warranty Your Handset will arrive with an instant 12-month manufactures warranty, which will cover you for any handset or software problems that you may incur.

How can I order?
You can order goods either through our online secure website, by telephone and any of our nationwide stores

If you wish to place your order by phone please telephone 0870 977 0786. Please have your order, bank account and delivery details ready. You can place your order via telephone Monday to Saturday between 11am and 7pm.

Payment options?
We take payment from UK debit/credit cards. We accept Visa, Delta, MasterCard, Switch/Maestro.

We do not take payment for your order when you confirm the order on the site. This is done only once your order is processed. If the dispatch of your order is delayed because of problems gaining authorisation for payment or for any other reason, you will be notified by phone

Site Security at Discount Mobile Communincations?
Payment and order details are sent to us across a secure connection that uses the Data Encryption Standard in either single or triple mode (56 or 168 bit strength respectively) to encrypt orders sent from our website. The emails are decrypted using a private key and application that runs on the receiving computer. This process ensures that emails that include credit card details cannot be read en route as they pass on their way to us. You can see that the pages are secure because the address in the address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser when you are in a secure area. If you would prefer not to send your details via our website you can call us to place your order. Please call 0870 977 0786.

Cancelling an order?
If you wish to cancel an order please telephone our Internet Sales Team on 0870 977 0786. Telephone lines are open Monday - Saturday between 11am and 7pm.

Making changes to your order?
If you want to change your order please telephone our Internet Sales Team on 0870 977 0786. Telephone lines are open  Monday - Saturday between 11am and 7pm.

Goods not arrived?
We try to ensure next day delivery wherever possible (charges apply for Special Delivey). If you have not received your goods please contact our our Internet Sales Team on 0870 977 0786. Telephone lines are open  Monday - Saturday between 11am and 7pm.

How much is delivery?
All deliveries are charged at Special Delivery Rates at £6.99.

How long for delivery?
We hold huge quantities of phones and accessories in stock. The majority of orders placed before 2pm Monday to Friday are delivered within 48-72hrs. There are some exceptions:

• Orange Phones: When you place your order, you are clearly advised proofs of id are required - phones cannot be despatched until this criteria is met.

• T-Mobile Phones: All T-Mobile contract phones require proofs of id before we can begin to process your order.

• Pre-pay Products: Unfortunately, due to continued attempts to obtain prepay products fraudulently, we now authorise all payments with the card issuer. Switch and Amex are authorised immediately but Visa / MasterCard can take up to 6 hours

How long will it take?
Whilst we do our utmost to ensure prompt delivery, timescales are not guaranteed due to possible delays within Royal Mail and stock availability, however if this is the case you will be notified. We only deliver to the registered cardholder's address.

There's a problem with my order?
If there is a problem with your order please telephone our Internet Sales Team on 0870 977 0786. Telephone lines are open  Monday - Saturday between 11am and 7pm.

How do I return an item?
At Discount Mobile Communications we are committed to providing you with the highest level of customer service. To do this we comply with The Distance Selling Regulations 2000 (DSR's), ensuring our customers are given certain rights and protection when shopping for goods on our website.

If you wish to return an item please contact our Internet Sales Team on 0870 977 0786. Telephone lines are open  Monday - Saturday between 11am and 7pm.

How to return your handset?

• You must call our Internet Sales Team on 0870 977 0786 should you want to return your handset.

• Please, complete the enclosed "Handset Returns" section of the form and send the phone back using the enclosed courier bag.

• Please, remember that you are responsible for the postage cost to return the handset.

• You are liable for any loss or damage sustained to the mobile phone and you are liable for any call charges made outside the talk/text time bundle within the "cooling off" period.

• Finally, returned mobile RECEIVED AFTER the 14-days period will be bound by full contract duration - 12 - 18 months depending on your tariff - and returned to you.

Returned items must be in new condition and in their original packaging. Failure to return all of the above items in new condition will result in charges being levied. A list of applicable charges is available upon request. This does not affect your statutory rights as a consumer.

PLEASE NOTE: It is your responsibility to return all products to Discount Mobile Communications. You are liable for their replacement cost until they are returned to us. To ensure the phone is fully insured it must be returned via the Royal Mail's Special Delivery Service (obtained from the Post Office). Your return must be packaged in a suitable manner to prevent damage. All returns will be subject to Discount Mobile Communivations Terms and conditions, available on request.

All mobile phone packages returned, will incur a £30 administration fee. Any returns received without the £30 Admin fee will be deemed void and in result you will be entering an agreement with your Airtime Provider. All cheques or postal orders to be made payable to Discount Mobile Communications.

3G Network Only: 3G will only allow full credit returns for unused handsets. This means handsets which have not been used to make or receive calls or texts or to download content. If you choose to exchange or process a 14Day disconnection/exchange if you have used your handset, you will not be able to return your handset to 3G and obtain a full credit..

Can I buy one of your free phones and use it for pay as you go?
No, as clearly stated on the relevant pages, all free phones are subject to connection and status. i.e. these phones require a credit check and a minimum 12 month contract. Pay as you go phones are available to order from their own Pre-Pay page.

Are you approved phone dealers?
We are an Orange Approved Dealer, 3 Approved Dealer, O2 Approved Dealer and an Authorised Vodafone and T-Mobile Stockist. This means that you can order in confidence knowing that you will receive the full benefits of being an Orange or T-Mobile customer and will be billed directly by Orange, 3, Vodafone, O2 or T-Mobile for your monthly charges.

Why a credit check?
When you use most mobile phones, you make the call, run up a bill and then pay for it later. Thus, a mobile phone is a form of credit. Historically, mobile phone companies were victims of wide scale fraud and so these days they carefully check credit records of all potential customers. The vast majority of people, though, have nothing to worry about. So long as you regularly pay your bills on time and haven't defaulted on any previous credit then you shouldn't have a problem.

If your question has not been answered here then please contact us and we will be glad to assist you.